Terms & Conditions BloodTek UK

Last Updated: 03/06/25

Welcome to BloodTek UK. These Terms and Conditions govern your use of our website (www.bloodtekuk.com) and the services we provide. By accessing our website and purchasing our services, you agree to these terms. Please read them carefully.

  1. About Us

    BloodTek UK provides blood testing services, vitamin injections, and vitamin supplements designed to offer health insights and support overall well-being. We do not provide medical diagnoses, treatment, or clinical consultations. Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical concerns.

  2. Eligibility

    1. You must be at least 18 years old to purchase and use our services. By placing an order, you confirm that you meet this requirement.
    2. If purchasing a test or supplement on behalf of another person, you confirm that you have their legal consent to do so.

  3. Our Services

    1. BloodTek UK offers blood testing services, vitamin injections, and vitamin supplements, which include sample collection, laboratory analysis, result delivery, and wellness support.
    2. Our tests are processed by UKAS-accredited laboratories; however, we do not warrant that results will be error-free, nor should they be used as the sole basis for medical decisions.
    3. BloodTek UK does not provide medical advice or clinical interpretation. If you have any concerns about your health, you must consult a qualified healthcare professional.
    4. Vitamin injections and supplements offered by BloodTek UK are intended for general wellness and should not be used as a substitute for prescribed medications or treatments recommended by a healthcare professional.

  4. Ordering And Payment

    1. All orders must be placed via our website or in store.
    2. Payments must be made in full at the time of purchase via the accepted payment methods listed on our website.
    3. Prices displayed on our website are inclusive of VAT (where applicable).
    4. BloodTek UK reserves the right to refuse or cancel any order at our discretion, including in cases where eligibility requirements are not met.
    5. Orders for vitamin supplements and injections are subject to availability. In the event of stock shortages, we will notify you and provide an estimated restock date or issue a refund.

  5. Delivery, Sample Collection, And Distance Selling Regulations

    1. Test kits and vitamin products will be dispatched via our designated courier services. Estimated delivery times are provided for guidance only and may be subject to delays.
    2. You are responsible for ensuring that sample collection is performed correctly according to the provided instructions.
    3. If a sample is rejected due to improper collection, contamination, or insufficient quantity, a replacement test may be required at an additional cost.
    4. In accordance with UK Distance Selling Regulations, customers have the right to cancel their purchase of unopened and unused vitamin products within 14 days of receipt. Refunds will be processed only if the product is returned in its original, sealed condition.
    5. Due to health and safety reasons, at home kits are non-returnable and non-refundable once dispatched.

  6. Cancellations, Refunds, And Returns

    1. You have the right to cancel your order within 14 days of purchase, provided the test kit has not been used or returned, and vitamin supplements remain unopened and sealed.
    2. Refunds will not be issued once a sample has been received by the laboratory.
    3. If a test kit, vitamin supplement, or injection arrives damaged or defective, you must notify us within 48 hours of receipt for a replacement.

  7. Test Results And Interpretation

    1. Test results will be securely delivered via our online platform or email.
    2. BloodTek UK is not liable for any delays in laboratory processing times.
    3. Test results are for informational purposes only and are not a substitute for medical consultation. You must seek professional medical advice for interpretation and next steps.

  8. Data Privacy And Security

    1. BloodTek UK complies with the UK General Data Protection Regulation (UK GDPR).
    2. Personal and health-related data will be handled securely and will not be shared with third parties except when necessary for service provision (e.g., laboratory analysis).
    3. Please review our Privacy Policy for further details on data collection, storage, and processing.

  9. Liability Disclaimer

    1. BloodTek UK disclaims all liability for the consequences of reliance on test results without appropriate medical consultation.
    2. We do not warrant the completeness, accuracy, or fitness of results for any medical purpose.
    3. BloodTek UK is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.

  10. Limitation Of Liability

    1. To the extent permitted by law, our total liability to you for any claims related to our services shall not exceed the total amount paid for the specific test or product in question.
    2. Nothing in these Terms and Conditions shall exclude or limit liability for fraud, death, or personal injury caused by negligence.

  11. Governing Law And Jurisdiction

    1. These Terms and Conditions are governed by and construed in accordance with the laws of Scotland.
    2. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Scotland.

  12. Complaints And Dispute Resolution

    1. If you have a complaint regarding our services, you should contact us in writing via our customer service email – info@bloodtekuk.com
    2. We aim to resolve complaints promptly; however, if a resolution cannot be reached, you may seek mediation through a recognised UK alternative dispute resolution (ADR) provider.

  13. Changes To Terms And Conditions

    1. BloodTek UK reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website and will take immediate effect.
    2. Continued use of our services after any amendments constitutes acceptance of the updated Terms and Conditions.

  14. Contact Us

    If you have any questions regarding these Terms and Conditions, please contact us at:

    Email: info@bloodtekuk.com

    Telephone : 01414834004

    By using our website and purchasing our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Privacy Policy for BloodtekUk Ltd

Introduction

BloodtekUk Ltd (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable Scots law.

  1. Information We Collect

    1. We may collect and process the following types of personal information:
    2. Personal Data: Including but not limited to your full name, date of birth, address, email address, and telephone number.
    3. Health Information: Details related to your health status, medical history, and data obtained from tests or assessments we provide.
    4. Financial Information: Payment details such as bank account information or credit/debit card numbers.
    5. Website Usage Data: Information about your visits to our website, including IP address, browser type, pages viewed, and other browsing data.

  2. How We Use Your Information

    1. We use your personal information for the following purposes:
    2. Service Provision: To deliver the services you have requested, including processing test samples and providing results.
    3. Customer Support: To respond to your enquiries, provide support, and address any concerns.
    4. Payment Processing: To process payments for our services.
    5. Marketing Communications: To inform you about our services, promotions, and events that may be of interest to you. You can opt out of these communications at any time.
    6. Website Improvement: To analyse website usage and improve our online services.

  3. Legal Bases for Processing

    1. Our processing of your personal data is based on the following legal grounds:
    2. Consent: Where you have provided explicit consent for specific processing activities.
    3. Contractual Necessity: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
    4. Legal Obligation: Processing necessary to comply with legal obligations.
    5. Legitimate Interests: Processing necessary for our legitimate interests, provided these are not overridden by your rights and interests.

  4. Data Sharing and Disclosure

    1. We may share your personal information with:
    2. Laboratory Partners: Accredited laboratories for the purpose of processing your test samples.
    3. Service Providers: Third-party vendors who provide services on our behalf, such as payment processing and IT support, reporting doctors.
    4. Regulatory Authorities: When required to comply with legal obligations or regulatory requirements.
    5. We ensure that any third parties with whom we share your data are obligated to keep it secure and use it only for the purposes specified.

  5. International Data Transfers

      Your personal data may be transferred to and processed in countries outside the UK. We will ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place.

  6. Data Retention

    We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements.

  7. Your Rights

    1. You have the following rights regarding your personal data:
    2. Access: The right to request access to the personal data we hold about you.
    3. Rectification: The right to request correction of inaccurate or incomplete data.
    4. Erasure: The right to request deletion of your personal data, subject to certain conditions.
    5. Restriction: The right to request restriction of processing under certain circumstances.
    6. Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
    7. Objection: The right to object to processing based on legitimate interests or for direct marketing purposes.
    8. To exercise any of these rights, please contact us using the contact details provided below.

  8. Data Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

  9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.

  10. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    Data Protection Officer

    BloodtekUk Ltd, 78 Queen Street, Glasgow

    Email: info@bloodtekuk.com

    This Privacy Policy was last updated on 30/04/25

Cookies Policy for BloodTek UK

Effective Date: 30/04/25

This Cookies Policy explains how BloodTek UK ("we", "us", or "our") uses cookies and similar technologies to recognise you when you visit our website at https://www.bloodtekuk.com (“Website”). It explains what these technologies are and why we use them, as well as your rights to control their use.

  1. What Are Cookies?

    Cookies are small text files that are placed on your device (computer, tablet or mobile) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

    Cookies may be set by the website you are visiting (known as "first-party cookies") or by third parties (such as analytics providers or advertising networks).

  2. How We Use Cookies

    We use cookies for several reasons:

    Essential Cookies: These are necessary for our website to function properly and cannot be switched off. They are usually set in response to actions you make such as setting your privacy preferences, logging in, or filling in forms.

    Performance and Analytics Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site. For example, we use Google Analytics to understand how users engage with our website.

    Functional Cookies: These enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use on our pages.

    Marketing and Targeting Cookies: These may be set by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. These cookies do not directly store personal information but are based on uniquely identifying your browser and internet device.

  3. Cookies We Use

    Here are examples of cookies we may use on our site:

    Strictly necessary cookies: These cookies are technical cookies that are required for the operation of our site. Without these cookies, our sites can't operate properly. These cookies include, for example, cookies that enable you to log into secure areas.

    Analytical cookies: These cookies gather information such as how many people are using our site or which pages are popular to help us improve customer experience.

    Marketing cookies: These cookies help us to learn what you’re interested in so we can show you relevant products or offers. Switching off these cookies will mean we can’t show you any personalised products or offers.

    Functional cookies: These cookies make your shopping experience easier. They enable basic functions such as seeing recently viewed products or searches. Switching off these cookies will mean that some parts of our site don't function.

  4. Managing Cookies

    You can manage your cookie preferences via the pop-up banner when you first visit our website, or by adjusting your browser settings. Most web browsers allow some control of most cookies through browser settings.

    Please note that disabling some cookies may impact your experience and the functionality of the website.

    You can opt out of Google Analytics tracking by installing the browser add-on here:
    https://tools.google.com/dlpage/gaoptout

  5. Third-Party Cookies

    We may allow third-party services to place cookies on our website. These services help us enhance user experience, provide interactive content, or deliver targeted advertising. We do not control these cookies. Please refer to the respective third-party privacy policies for more information.

  6. Changes to This Cookies Policy

    We may update this Cookies Policy from time to time to reflect changes in the law or our practices. Please revisit this page regularly to stay informed.

  7. Contact Us

    If you have any questions about our use of cookies, please contact us:
    BloodTek UK
    Email: info@bloodtekuk.com

Health and Safety Policy

  1. Reason for Policy / Purpose of Policy

    BloodTek UK is committed to ensuring the health, safety, and well-being of all employees, service users, and visitors. This policy outlines how we will manage health and safety risks within the workplace and ensures that we comply with the necessary legislative requirements. It follows Health and Safety Executive (HSE) guidelines for writing a health and safety policy and the principles outlined by Healthy Working Lives.

    This policy also supports our commitment to a safe working environment, in line with Health and Safety at Work Act 1974 and Scottish Statutory Instrument No 182.

  2. Policy Statement and Aims

    BloodTek UK is committed to providing a safe working environment by identifying and mitigating health and safety risks. This policy aims to:

    • Ensure compliance with Health and Safety at Work Act 1974, HSE guidelines, and other relevant regulations.
    • Implement systems and procedures to manage and control health and safety risks in the workplace, as recommended by the Health and Safety Executive.
    • Provide clear guidelines on how health and safety responsibilities will be assigned and managed in the workplace.
    • Promote the physical and mental well-being of employees and service users in accordance with Healthy Working Lives principles.

  3. Scope

    This policy applies to all staff at BloodTek UK, including employees, contractors, volunteers, and any other individuals who may be involved in providing services. It covers all aspects of health and safety within the workplace, including but not limited to:

    • Risk assessments
    • Fire safety
    • Manual handling and ergonomics
    • Personal protective equipment (PPE)
    • Health and safety training and awareness
    • Mental and physical health and well-being of employees

  4. Definitions

    • Health and Safety Risks: Any potential hazard or situation that could cause harm to employees, service users, or visitors within the workplace.
    • Risk Assessment: The process of identifying and evaluating potential risks to health and safety, followed by the implementation of control measures to mitigate those risks.
    • Personal Protective Equipment (PPE): Equipment worn to minimize exposure to hazards that could cause injury or illness.
    • Healthy Working Lives: A Scottish initiative aimed at promoting the health, safety, and well-being of employees in the workplace, fostering a positive work environment.

  5. Procedure

    1. Risk Assessment:
      • Risk Identification: BloodTek UK will conduct regular health and safety risk assessments in the workplace, identifying potential risks in all areas of operation, including manual handling, equipment use, and the overall work environment.
      • Risk Control: Control measures will be put in place to mitigate identified risks, ensuring that they are managed in accordance with Health and Safety Executive (HSE) guidance and Healthy Working Lives principles.
      • Review and Monitoring: Risk assessments will be reviewed regularly and after any significant change in the workplace, ensuring continuous improvement in safety practices.
    2. Health and Safety Training:
      • Staff Training: All staff will receive appropriate training regarding health and safety policies, procedures, and best practices. Training will cover general safety, emergency procedures, PPE use, and specific risks related to their duties.
      • First Aid and Emergency Procedures: At least one staff member will be trained in first aid, and emergency procedures will be in place for medical and other emergencies.
      • Mental Health Awareness: In line with Healthy Working Lives, training on mental health awareness will be provided to ensure that employees are supported and that any mental health concerns are addressed proactively.
    3. Personal Protective Equipment (PPE):
      • Provision of PPE: BloodTek UK will provide appropriate PPE for all employees, including masks, uniforms, and gloves as required by their job duties, particularly for handling blood or performing clinical procedures.
      • PPE Usage and Maintenance: Staff will be trained in the proper use and maintenance of PPE. Regular checks will be conducted to ensure that PPE is in good condition and replaced as necessary.
    4. Workplace Safety and Environment:
      • Safe Working Environment: BloodTek UK will ensure that the workplace is safe, clean, and conducive to good health by complying with relevant health and safety regulations. The clinic will be well-maintained to minimize any potential risks.
      • Cleaning and Hygiene: Regular cleaning schedules will be maintained to ensure the clinic is hygienic and free from infection hazards.
      • Fire Safety: Fire exits, alarms, and firefighting equipment will be in place and regularly checked to ensure that staff and service users are safe in the event of a fire.
    5. Waste Management and Disposal:
      • Clinical Waste: BloodTek UK will ensure that all clinical waste, including sharps, blood-soaked materials, and other hazardous waste, is disposed of safely in compliance with Scottish Environmental Protection Agency (SEPA) regulations.
      • Waste Segregation: Waste will be properly segregated, stored securely, and disposed of in accordance with SEPA regulations.
      • Sharps Disposal: Used sharps will be disposed of in approved sharps containers, which will be securely closed and replaced when necessary.
    6. Workplace Mental and Physical Health:
      • Healthy Working Lives: BloodTek UK will ensure that the health and well-being of staff are promoted by providing access to health services, managing stress, and promoting physical activity, in line with the Healthy Working Lives programme.
      • Employee Support: Support for employees' mental health and stress management will be provided, with access to support services or counselling when necessary.

  6. Responsibilities

    • Health and Safety Officer: Responsible for overseeing the implementation of health and safety policies, conducting regular risk assessments, ensuring staff training is up to date, and managing compliance with all safety regulations.
    • Managers and Supervisors: Responsible for ensuring that staff are following safety procedures, using PPE correctly, and maintaining a safe working environment.
    • All Staff: Responsible for adhering to the health and safety policies, using PPE as required, reporting hazards, and participating in health and safety training.

  7. Enforcement / Compliance

    • Monitoring Compliance: Compliance with this policy will be monitored through regular audits, inspections, and feedback from staff.
    • Non-compliance: Failure to comply with health and safety procedures may result in disciplinary action, including retraining, corrective measures, or further action as necessary.
    • Review and Improvement: This policy will be reviewed regularly to ensure it meets the needs of BloodTek UK and complies with up-to-date legislation. Changes and improvements will be made based on audit results, legal updates, and feedback from staff.

  8. Related Information

    • Health and Safety Executive (HSE) Guidance: Provides detailed guidelines on how to create and implement effective health and safety policies and procedures.
    • Healthy Working Lives: Promotes a healthy work-life balance, supporting employee well-being in line with Healthy Working Lives initiatives.
    • Health and Social Care Standards: This policy ensures that BloodTek UK meets the standards outlined in the Health and Social Care Standards to provide a safe, supportive, and health-conscious working environment.

Complaints Policy

  1. Reason for Policy / Purpose of Policy

    The Complaints Policy outlines the procedure for receiving, recording, investigating, and resolving complaints from service users. It ensures that BloodTek UK addresses any concerns promptly and professionally, complying with all relevant healthcare regulations and maintaining high service standards.

    This policy ensures that BloodTek UK adheres to legal and regulatory requirements and meets the expectations of patients and clients regarding service quality and responsiveness.

  2. Policy Statement and Aims

    BloodTek UK is committed to providing high-quality services to all patients and clients. This policy aims to ensure that complaints are acknowledged, investigated, and resolved in a timely and effective manner.

    The intent of this policy is to provide a clear framework for handling complaints, improving patient care, and maintaining transparency in service delivery.

  3. Scope

    This policy applies to all staff, clients, and contractors involved in BloodTek UK services.

    It ensures that any complaints from patients, their families, or other stakeholders regarding the services provided are addressed according to the procedures outlined herein.

  4. Definitions

    • Term
    • Definition
    • Complaint
    • Any concern or issue raised by a patient, client, or other stakeholders regarding the services or treatment provided by BloodTek UK.
    • Service User
    • A patient or client who uses or requests the services offered by BloodTek UK.

  5. Procedure

    1. Receiving Complaints:
      • Complaints can be received in email form only, sent to: info@bloodtekuk.com.
      • Service users should provide their contact details and a clear description of their complaint.
    2. Recording Complaints:

      All complaints received will be recorded electronically in the BloodTek UK complaints management system for tracking and future reference.

    3. Acknowledging Complaints:

      All complaints will be acknowledged within 48 hours of receipt via email.

    4. Investigating Complaints:

      Complaints will be thoroughly investigated within 5 business days from the moment of acknowledging the complaint.

      If needed, additional information will be gathered from involved staff, and the service user will be kept informed of the progress.

    5. Providing a Resolution:

      The resolution will be communicated in writing via email immediately after the complaint is resolved.

  6. Responsibilities

    1. Complaints Coordinator:
      • Responsible for receiving, acknowledging, and recording complaints.
      • Ensures complaints are properly investigated and resolved within the specified timescale.
    2. Management Team:
      • Oversee the investigation process and ensure that policies are adhered to.
      • Implement any necessary changes or improvements based on the outcome of the complaint.

  7. Healthcare Regulator

    Service users are informed that they have the right to contact Healthcare Improvement Scotland at any time to make a complaint. They can escalate their concerns if they feel the complaint has not been adequately addressed by BloodTek UK.

    Healthcare Improvement Scotland

    Gyle Square, 1 South Gyle Crescent,
    Edinburgh EH12 9EB
    Phone: 0131 623 4342
    Email: hcis.ihcregulation@nhs.net

  8. Monitoring and Evaluation

    Complaints will be regularly monitored for trends to identify areas for improvement in our service. The complaints management system will evaluate the nature and frequency of complaints, providing data for ongoing service improvement.

    Feedback and complaint trends will be reviewed periodically by the management team, allowing BloodTek UK to adjust processes and training where necessary.

  9. Enforcement / Compliance

    Failure to comply with the Complaints Policy may result in delays in response or resolution, impacting service quality and patient satisfaction. Continuous monitoring and evaluation will be conducted to ensure the policy's effectiveness.

  10. Related Information

    Complaints Forms: Available through email info@bloodtekuk.com.

    Related Policies:
    Privacy Policy
    Clinical Governance Policy
    Medicines Management Policy
    Terms and Conditions